Cancellation and refunds

Last updated 10 November 2026

Cancelling your membership

You can cancel at any time. Email viphelp2029@gmail.com from the address you paid with, or use the cancellation link in your payment receipt. Cancelling stops the next renewal. It does not refund the month you have already paid for, and you keep access until that month ends.

When we refund

We will refund you if:

• you were charged twice for the same month;
• you were charged for a renewal after you had cancelled before the renewal date;
• you paid but did not get access, and we could not fix it within 7 days;
• a charge was made that you did not authorise.

When we don't refund

We do not usually refund a month in which you were given access and then chose not to use it, or a membership we ended because the terms of service were broken.

How to ask

Email us at viphelp2029@gmail.com with the email address you paid with, your Telegram username, the date and the amount. We reply within 2 business days. Approved refunds go back to the original payment method through our payment processor and usually arrive within 5 to 10 business days.

Before you dispute a charge

Please talk to us first. We would rather fix a problem quickly than have you go through a dispute with your bank.